Shipping Policy

At Pemagear, our commitment revolves around ensuring the timely delivery of your package within the specified time frames. To facilitate this, it’s crucial to accurately input your address, including all pertinent details. Ensure the use of precise abbreviations, accurate street numbers, building or apartment identifiers, and relevant route information (if applicable) for a seamless delivery process. Please be aware that we cannot accept responsibility for any lost, misplaced, or incorrectly delivered shipments resulting from inaccuracies in the address information provided during the purchase.

SHIPPING COSTS, TRANSIT, AND HANDLING TIME?

Order handling time: 5 – 7 business days ( Monday to Friday)

Order Transit time: 7 – 10 business days ( Monday to Friday)

Order cut-off time: 5:00 PM (GMT-05:00) Eastern Standard, New York )

Shipping Cost: 7.95$

Sales Tax: No

CHANGE OF ADDRESS

Once the package is en route, we are unable to modify the delivery address. If you need to modify the delivery location of your purchase, please contact us at [email protected] within 24 hours of placing your order.

Order change

Once your order is confirmed, it cannot be changed or canceled. If you want to return a product, you need to start the return process once you have received the item.

Item not received

If you’ve successfully made an order but the tracking status indicates that it hasn’t been delivered yet. You should contact the carrier to locate your goods because we have no control over it after it is ready (once it is delivered by carrier), but if difficulties persist, please contact us at [email protected] and we will do our best to resolve the issue as quickly as possible.

It’s possible that tracking information won’t be available at all times. It’s possible that the tracking information in the app hasn’t been updated due to a technical issue. If you are still unable to identify your item in these circumstances, please contact us at [email protected] and we will assist you in addressing our issue as quickly as possible.

Parcels Damaged In Transit

If you discover a shipment has been damaged in transit, please reject it from the courier and contact our customer care. If you were not there when the package was delivered, please contact customer care for further instructions.