Payment Policy

At Pemagear, we are committed to providing a safe, secure, and convenient payment process for all customers. Please review our payment policy below for details on accepted payment methods, transaction security, refunds, and common payment issues.

A. Accepted Payment Methods

We accept the following secure payment methods

Pemagear Accepted Payment Methods:

1. Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover

2. PayPal

  • You can use PayPal to pay with your PayPal balance or linked credit/debit card.

🔹 Important Note: We do not accept cash, checks, or bank transfers as payment methods.

B. Payment Processing & Order Confirmation

1. How does the payment process work?

  1. After selecting your products, proceed to checkout.
  2. Enter your billing and shipping details.
  3. Choose your preferred payment method.
  4. Confirm your payment and complete the transaction.
  5. You will receive an email confirmation once your payment is successfully processed.

2. When will I be charged?

  • Your card or PayPal account will be charged immediately upon completing the order.
  • If your payment is unsuccessful, your order will not be processed, and you will need to try again with a valid payment method.

C. Payment Security

1. Is my payment information secure?

Yes! Pemagear uses industry-standard encryption (SSL) to protect your payment details. We do not store or have access to your full credit card details.

2. How do you protect my payment information?

  • All transactions are securely processed through PCI-compliant payment gateways.
  • We never share or sell your payment details.

D. Common Payment Issues & Solutions

1. My payment was declined. What should I do?

If your payment was declined, please:

  • Ensure that your card details (card number, expiration date, CVV) are correct.
  • Check with your bank or card issuer to confirm there are no restrictions.
  • Try using a different payment method (another card or PayPal).

If issues persist, please contact us at [email protected].

2. My order was charged twice. What should I do?

  • If you see duplicate charges, please wait 24 hours, as this could be a pending authorization.
  • If the charge remains, contact us at [email protected], and we will investigate.

3. My payment went through, but I didn’t receive an order confirmation.

  • Check your spam/junk folder for the confirmation email.
  • If you still haven’t received it within 2 hours, contact us at [email protected] with your payment details.

E. Refunds & Disputes

1. Can I get a refund if I change my mind?

  • Orders can only be canceled or modified within 24 hours (weekdays) or 48 hours (weekends) after placing the order.
  • Once the order is in production, it cannot be canceled or refunded unless there is a defect or issue.

2. What should I do if I see an unauthorized charge from Pemagear?

  • If you suspect an unauthorized charge, please contact us at [email protected] immediately.
  • We recommend also contacting your bank to report the issue.

F. Contact Us

If you have any questions or issues regarding payments, please contact us:

Email: [email protected]
Phone: +1 (818) 639-3668
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST